Privacy Policy

1. Introduction

Welcome to NGO Academy ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our learning management system.

By accessing or using NGO Academy, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, organization name, country, and professional role when you create an account.
• Profile Information: Bio, profile picture, and learning preferences.
• Course Data: Enrollment records, progress tracking, quiz responses, and completion certificates.
• Communication Data: Messages, feedback, and support requests you send to us.
• Payment Information: When you purchase paid courses, payment details are processed securely through our payment providers (we do not store full credit card numbers).

We also automatically collect certain information when you use our platform:

• Device and browser information
• IP address and location data
• Usage patterns and learning analytics
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our learning platform
• Process course enrollments and track your learning progress
• Issue certificates upon course completion
• Send you updates about your courses and account
• Respond to your comments, questions, and support requests
• Analyze usage patterns to improve our services
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations

For organizational accounts, we may share aggregated progress reports with your organization's administrator.

4. Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

• With Service Providers: Third-party vendors who assist us in operating our platform (hosting, analytics, payment processing).
• With Your Organization: If you're enrolled through an organizational account, your progress may be shared with your organization's administrator.
• For Legal Compliance: When required by law, court order, or governmental authority.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• With Your Consent: When you have given us explicit permission to share your information.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data backup procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it for legal or legitimate business purposes.

Your course completion records and certificates may be retained indefinitely to allow for certificate verification.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information.
• Portability: Request a copy of your data in a portable format.
• Objection: Object to certain processing of your information.
• Withdrawal of Consent: Withdraw consent where processing is based on consent.

To exercise these rights, please contact us at privacy@ngo.academy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and user experience
• Provide personalized content and recommendations

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our platform.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

10. Children's Privacy

NGO Academy is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at: